One inbox, read by the people who pack the orders. No ticket numbers.
The fastest route for anything about an existing order. Put the order number in the subject line and we can answer in one reply instead of three.
For anything urgent, or when a written explanation is going to take longer than a conversation.
[SUPPORT HOURS, e.g. Mon–Fri, 9am–5pm AEST]
Email sent outside these hours is answered [RESPONSE TIME, e.g. within one business day]. We would rather reply properly than instantly.
If yours is one of these, you will get there faster than we can reply.