The things people write to us about most. If yours is not here, it is a short email away.
Orders are packed and dispatched within [DISPATCH TIME, e.g. 1–2 business days]. You get a tracking email as soon as the parcel is scanned by the carrier.
Shipping is quoted live from the carrier at checkout for your exact address and cart — you see the rate and delivery window before paying.
[INTERNATIONAL SHIPPING: destinations and rates, or state that orders ship within Australia only]
Sometimes — write to us immediately with your order number. If the parcel has not been dispatched we can usually correct it. Once it is with the carrier we cannot.
The first carrier scan can take a few hours to appear, and parcels sometimes sit between scans over a weekend.
If nothing has moved for several business days, email [CONTACT EMAIL] with your order number and we will open an enquiry.
[RETURN WINDOW IN DAYS] days from delivery for change of mind, provided the item is unused, sealed and in its original packaging.
This is on top of your rights under the Australian Consumer Law, which are not affected by our policy.
Not for change of mind — once a seal is broken we cannot resell it. If the product is faulty or is not what you ordered, we will replace or refund it regardless of whether it has been opened.
[REFUND PROCESSING TIME, e.g. 5–10 business days] from the day we receive and inspect the return. After that, how quickly it appears on your statement is up to your bank.
Email [CONTACT EMAIL] with your order number and a photograph. We cover return postage on faults, and you choose whether you want a replacement or a refund.
We buy the pieces we keep using ourselves after the novelty wears off. The full explanation is on our about page.
[CONFIRM AND STATE YOUR ANIMAL TESTING POSITION. Under the Industrial Chemicals Act 2019, cosmetics animal-testing claims must be accurate — do not publish this answer until you can substantiate it.]
Usually, though the timing depends on the maker. Write to [CONTACT EMAIL] and we will tell you what we know rather than guess.
No. You can check out as a guest. An account only saves your addresses and keeps your order history in one place.
Payments are processed by Stripe, which accepts all major credit and debit cards. Your full card number is never stored on our systems.
Yes. Every price on the site is in AUD and includes GST where it applies.
Write to [CONTACT EMAIL] with your order number and we will pick it up [RESPONSE TIME, e.g. within one business day].