Privacy
What we collect when you shop with us, why we hold it, and how to get it back or corrected.
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Who this applies to
This policy covers personal information handled by [REGISTERED BUSINESS NAME] (ABN [ABN]), trading as AEVÉ, when you use this website or buy from us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
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What we collect
We collect only what an order or an account needs to work:
Contact details — name, email address, phone number.
Delivery details — shipping and billing addresses.
Order history — what you bought, when, and at what price.
Account credentials — your email and a hashed password, if you create an account.
Technical data — IP address, browser and device type, and pages visited.
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What we do not collect
We never see or store your full card number. Payment details are entered into Stripe and handled entirely by Stripe; we receive only a confirmation and the last four digits.
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Why we hold it
To process, pack and deliver your orders.
To contact you about an order, a delay or a return.
To maintain your account and address book, if you have one.
To meet our record-keeping obligations, including under tax law.
To send marketing email, but only where you have opted in. Every one of those emails has an unsubscribe link that works.
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Who we share it with
We do not sell personal information. We disclose it only to the parties needed to complete what you asked for:
- Stripe
Payment processing. Stripe handles your card details under its own privacy policy.
Address autocomplete at checkout. What you type into the address field is sent to the Google Places API to return suggestions.
- Delivery carriers
Your name, address and phone number, so the parcel can be delivered.
- Service providers
[LIST ANY HOSTING, EMAIL, ANALYTICS OR CRM PROVIDERS THAT RECEIVE PERSONAL INFORMATION]
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Overseas disclosure
[CONFIRM WHETHER PERSONAL INFORMATION IS STORED OR ACCESSED OUTSIDE AUSTRALIA — INCLUDING BY YOUR HOSTING PROVIDER — AND LIST THE COUNTRIES. APP 8 REQUIRES THIS DISCLOSURE.]
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Cookies
This site uses cookies to keep you signed in and to remember the contents of your cart between visits. You can block cookies in your browser, but the cart and account areas will stop working.
[IF YOU ADD ANALYTICS OR ADVERTISING COOKIES, DESCRIBE THEM HERE AND ADD A CONSENT MECHANISM.]
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How long we keep it
Order records are kept for as long as tax and consumer law require. Account data is kept until you ask us to delete the account. Marketing consent is kept until you withdraw it.
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Security
Data is transmitted over encrypted connections and passwords are stored hashed, never in plain text. No system is perfectly secure, but we do not keep data we do not need, which is the most effective control available to us.
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Accessing and correcting your information
You can ask what we hold about you, ask us to correct it, or ask us to delete it. Write to [CONTACT EMAIL] and we will respond within a reasonable period. We may need to verify your identity first.
We can only refuse access in the limited circumstances set out in the Privacy Act, and if we do, we will tell you why in writing.
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Complaints
If you believe we have mishandled your personal information, write to [CONTACT EMAIL] and we will investigate. If you are not satisfied with our response, you can escalate the complaint to the Office of the Australian Information Commissioner at oaic.gov.au.
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Changes to this policy
If this policy changes, the revised version is published here with a new effective date. Material changes will be notified to account holders by email.
Privacy enquiries: [CONTACT EMAIL], or by post to [REGISTERED BUSINESS ADDRESS].