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Aevé
Service

Returns

What can come back, in what condition, and how long a refund takes.

  1. 01

    Your rights under Australian Consumer Law

    Nothing in this policy limits or replaces your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

    The change-of-mind terms below are offered in addition to those rights, not instead of them.

  2. 02

    Change of mind

    You may return an item within [RETURN WINDOW IN DAYS] days of delivery if you have changed your mind, provided it is unused, in its original packaging and in a condition we can resell.

    Return postage for change-of-mind returns is [WHO PAYS RETURN POSTAGE for change-of-mind returns]. We recommend a tracked service — until the parcel reaches us, it is still your responsibility.

  3. 03

    What we cannot accept

    For hygiene and safety reasons, some items cannot be returned once opened unless they are faulty:

    • Skincare and any product with a broken seal.

    • Tools that make direct contact with the skin, once used.

    • Items marked final sale at the time of purchase.

    • Gift cards.

  4. 04

    Faulty or incorrect items

    If something arrives damaged, faulty or simply is not what you ordered, write to [CONTACT EMAIL] within a reasonable time of delivery with your order number and a photograph. We cover return postage in these cases and will replace or refund the item, whichever you prefer.

  5. 05

    How to start a return

    • Email [CONTACT EMAIL] with your order number and which items you are returning.

    • We reply with a return address and a reference number.

    • Pack the items securely, include the reference number, and send them with a tracked service.

    • We inspect the return on arrival and email you once it is processed.

  6. 06

    Refunds

    Approved refunds are issued to the original payment method within [REFUND PROCESSING TIME, e.g. 5–10 business days] of the return being received and inspected. How quickly the money appears after that is up to your bank.

    Original shipping charges are refunded only where the return is the result of a fault on our side.

If anything here is unclear, write to [CONTACT EMAIL] before sending a parcel back — it is much easier to sort out beforehand.