Where we send orders, what it costs and how long it takes.
Orders placed before the daily cut-off are packed and dispatched within [DISPATCH TIME, e.g. 1–2 business days]. Orders placed on a weekend or public holiday are dispatched on the next business day.
You will receive a confirmation email when the order is received, and a second email with tracking once it leaves our warehouse.
All parcels are sent with [CARRIER]. The windows below are estimates from the day of dispatch, not from the day of order.
[METRO DELIVERY WINDOW, e.g. 2–4 business days] to Sydney, Melbourne, Brisbane, Adelaide, Perth, Hobart, Canberra and Darwin.
[REGIONAL DELIVERY WINDOW, e.g. 4–8 business days], depending on distance from the nearest depot.
[EXPRESS DELIVERY WINDOW, e.g. 1–2 business days] to most metropolitan addresses.
[STANDARD SHIPPING RATE]
[EXPRESS SHIPPING RATE]
Tracking is emailed to the address on the order as soon as the parcel is scanned by [CARRIER]. It can take a few hours for the first scan to appear.
If the tracking has not moved for several business days, write to [CONTACT EMAIL] with your order number and we will open an enquiry with the carrier.
[INTERNATIONAL SHIPPING: destinations and rates, or state that orders ship within Australia only]
We ship to the address exactly as entered at checkout, so please check it before paying. If you notice a mistake, contact us immediately — we can usually correct it before dispatch, but not after.
Parcels returned to us as undeliverable are refunded less the original shipping cost. We will contact you before re-sending.
Questions about a specific order are fastest at [CONTACT EMAIL], with the order number in the subject line.